Protecting those you care for from scams

As a home carer, helping to protect those you car for from scams is crucial, as they are more vulnerable to fraud and may not recognise suspicious behaviour. Here are several ways you can help safeguard them from being scammed:

1. Register them for the Telephone Preference Service (TPS)

• Ask a family member to register their phone number with the Telephone Preference Service (TPS) to reduce unsolicited sales calls and robocalls. This can help prevent scammers from reaching them via phone. You can fine more information on their website: https://www.tpsonline.org.uk/

2. Block unknown or suspicious callers

• Use call-blocking features or install a call-blocking device to filter out unknown or suspicious numbers. Many landline phones also have call-blocking features built-in.

3. Screen phone calls

• Where possible answer phone calls on their behalf, or set up a voicemail/answering machine that screens calls. Let them know that they should not answer any calls unless it’s from a trusted number.

4. Educate them about phone scams

• If they are still able to understand, explain common types of phone scams (such as people asking for bank details or pretending to be a government agency) and reassure them that it's okay to hang up if they feel unsure.

5. Install a video doorbell

• Suggest they install a video doorbell that allows a family member or trusted person to monitor who comes to the front door. Many video doorbells can be connected to a smartphone app, allowing you to screen visitors.

6. Use a no cold-calling sticker

• Place a "no cold callers" sign on their front door or gate. This can deter doorstep scammers or salespeople from trying to engage them.

7. Install a door chain or peephole

• Install a door chain or peephole so they can check who is outside before opening the door. This provides an extra layer of security, allowing them to communicate without fully opening the door.

8. Set up caller ID recognition

• Ensure that their phone system has caller ID, so they can easily see who is calling before answering. Educate them about only answering calls from names they recognise.

9. Limit access to cash and cards

• Suggest that they reduce the amount of cash or credit cards they have at home or on their person. This minimises the risk if they are tricked into giving money to scammers.

10. Create a trusted list of contacts

• Suggest they have a list of trusted family members, friends, or professionals they can contact if they feel unsure about a call or visit. Keep this list by their phone or near the front door as a reminder.

As a home carer, your presence is invaluable in protecting those you care for from being exploited by scammers. By implementing these preventive measures and staying vigilant, you can help ensure their safety and peace of mind.